Ordering & care.

Your quote comes first.

A website request is an inquiry, not an order. Before you commit, we confirm your design, quantity, outside dimensions, usable planting depth, cedar species, finish, accessories and intended use in writing. Your order begins when you approve the written quote and pay any required deposit.

The quote identifies included work and separately states any charges for hardware, liner, finish labor, accessories, delivery, installation and applicable tax. Soil and plants are included only when listed. Any quote expiration date appears on the quote. Material substitutions require your approval.

Concept images illustrate design direction. Your approved specifications define the build; natural grain, knots and color vary. Any fit-critical dimensions or acceptable tolerances will be agreed before production.

Payments and timing.

Made-to-order builds require a 50% deposit, credited toward the approved order total. The remaining balance is due after inspection at pickup or delivery. Ready-made stock is payable in full after inspection at handoff. The quote form does not collect payment.

We confirm the estimated completion window before taking a deposit. Material availability, our build schedule and finish curing can affect timing. If a delay develops, we contact you with a revised estimate and available options. Any legally required choice to accept a delay or cancel for a refund takes priority.

Changes and cancellations.

Send changes promptly to sales@eazysplanterbox.com. We confirm any revised price and schedule in writing before proceeding. Changes may not be possible after cutting or finishing begins.

If you cancel before order-specific materials are committed or work begins, we refund your deposit. After that, deductions are limited to documented, reasonable, legally recoverable costs incurred specifically for your order, less amounts recovered through reuse, resale or supplier refunds. We provide an itemized explanation and refund the unused balance. Deposits are not automatically forfeited.

Applicable statutory cancellation rights take priority. We will provide any required cancellation notice and will not begin work during an applicable cancellation period. If we cancel and cannot fulfill your order, we refund payments for the undelivered work.

Pickup, delivery and damage.

Your quote confirms delivery charges, access, placement and any installation. Tell us about steps, narrow gates and other restrictions before delivery; extra services or charges require your agreement. Inspect the planter with us before accepting it as complete.

If it arrives damaged or differs from the approved order, contact us for repair, replacement or an appropriate refund. Report later-discovered damage promptly, with photos if possible. Reporting within 48 hours helps us assess it, but is not a cutoff for your rights. Keep the planter available for assessment.

Returns.

Made-to-order planters are not returnable for a change of mind because they are built to your specifications. Remedies for defects, damage or an incorrect build still apply.

For ready-made stock, contact us within 14 calendar days of receipt to arrange a change-of-mind return. The planter must be unused, unplanted, unaltered and in its original condition. We refund its purchase price and applicable refundable tax after receiving and inspecting it. Original delivery charges and return transport are your responsibility. We cover reasonable agreed transport for our error or a covered defect.

One-year limited workmanship warranty.

Eazy’s Planter Box warrants its newly purchased residential planters to the original purchaser for one year from pickup or delivery. Coverage applies to faulty assembly of the cedar structure, joints and installed fasteners, including workmanship in installing any supplied liner or accessories, under the agreed use.

For a covered problem, we repair or replace the affected part without charging for parts, labor or necessary transport. We arrange the remedy within a reasonable time. If repair or replacement cannot reasonably resolve the problem, we refund the price paid for the affected planter upon its return, with transport arranged at our cost.

Normal color changes, minor surface checking that does not impair use, and ordinary finish wear are not workmanship defects. Damage caused by overloading, blocked drainage, impact or unsuitable alterations is excluded. Exclusions apply only to damage those conditions caused and do not excuse an original defect. Accessory manufacturing defects are outside this workmanship warranty; any separate manufacturer coverage and your legal rights remain available.

To request service, contact Eazy’s Planter Box at sales@eazysplanterbox.com or (216) 390-8146 with your order details and a description. Photos help if available. We will arrange assessment and any required return. Warrantor: Eazy’s Planter Box.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. We do not disclaim or shorten implied warranties.

Caring for your cedar planter.

Follow the instructions supplied for your build, finish and accessories. Care varies with cedar species, construction and exposure. Contact us if you are unsure before making a change.

Before planting

Set the planter level on the support points specified for your build. Keep drainage openings clear and allow airflow around the wood. A liner must preserve the designed drainage path. Protect the surface underneath from water and natural tannin staining without trapping moisture against the planter.

For vegetables and herbs, choose liners and coatings identified by their manufacturers as suitable for the application. An exterior-use label alone does not establish suitability for edible planting areas.

Use and movement

Follow the agreed planting depth, load limits and support instructions. Empty the planter before lifting; use casters within their stated capacity on suitable surfaces. Do not use a planter as a seat, step or railing unless it was designed and rated for that use.

Routine cleaning and checks

Remove leaves and debris, and check drainage after heavy rain. Clean with a soft brush and a mild cleaner compatible with your finish; rinse gently and allow the wood to dry. Avoid aggressive pressure washing and harsh cleaners that can damage wood fibers or coatings.

Each growing season, inspect hardware, persistent wet areas, movement and coating wear. For a structural concern, stop using or loading the planter and contact us before attempting a repair.

Weathering, finishes and winter

Cedar changes color outdoors and may develop small surface checks as moisture and temperature vary. Structural separation or instability should be assessed. Cedar is not rot-proof or maintenance-free.

Finishes need renewal based on sun, moisture, exposure and the product used. Recoat according to the product instructions and actual wear; there is no universal finish lifespan. Your order will identify the finish and its care and curing instructions.

Before freezing weather, clear drainage and winterize irrigation accessories as instructed. Avoid covers or storage that trap standing water against the wood.